Returns and Refunds FAQ

Below are the most common questions about returns, refunds, cancellations, and damaged or defective items.

1. What is your return window?
   Returns are accepted within 30 days of delivery, as long as the item is unused and returned in like-new condition with the original packaging and accessories.

2. Who pays for return shipping?
   Return shipping is paid by the customer, unless the item is confirmed to be damaged or defective.

3. How do I start a return?
   Contact us with your order number and the reason for the return. We will provide the next steps and any required return details.

4. When will I receive my refund?
   After we receive and inspect the return, refunds are typically processed within a few business days. Your bank or card provider may take additional time to post the refund.

5. What if my item arrives damaged or defective?
   Contact us within 30 days of delivery with your order number and clear photos or video. We will review your request and arrange the best solution, such as a replacement or a refund, depending on the case.

6. Do you offer exchanges?
   We do not offer direct exchanges at this time. If you need a different size or color, the best option is to return the original item if eligible and place a new order.

7. Can I cancel my order?
   If your order has not been processed yet, we may be able to cancel it. Contact us as soon as possible with your order number. Once an order has shipped, it cannot be canceled.

8. Are there any items that cannot be returned?
   Some items may not be eligible for return due to hygiene or product-specific restrictions. If an item has special return conditions, it will be stated on the product page.

Contact
If you have questions about returns or refunds, contact us with your order number and we will help.